Sr. Program Manager, Amazon Job at Amazon.com Services LLC, Seattle, WA

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  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

Amazon Vendor Services (AVS) is a paid account management program supporting Amazon’s largest and most strategic brands. Our teams work directly with vendors to maximize success on Amazon by enabling buyable selection for customers, reducing defects, lowering costs, and accelerating growth. We are constantly inventing new ways to deliver value to enrolled brands – partnering across global business, technology, and operations teams to build scalable solutions, increase efficiency, and improve satisfaction working with Amazon.

This Sr. Program Manager role will sit with the AVS Central Program Team. The central teams owns driving the program P&L, delivering operation excellence across core functions such as sales, personnel capacity, program offerings, and equipping our account managers to deliver a excellent service to our vendors. In this role, you will transform manual processes into automated solutions, lead initiatives to improve core program functions, create reporting, lead pilots, and scale best practices across the AVS Program. This role will work closely with the AVS retail business teams, product management, business analytics, Salesforce, and WW peers to improve the vendor experience through continuous improvement.

The ideal candidate is able to dive deep into data and process, with clear communication skills, and the ability to build productive working relationships. They are highly autonomous and have a proven track record taking end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

Key job responsibilities
In this role you will work backwards from our Selling Partners and Account Managers, solving pain points and inventing new services on their behalf. You will be expected to use mechanisms to collect and analyze feedback from customers, Invent and Simplify operations, and Deliver Results by owning end-to-end execution of program initiatives.

About the team
AVS Central is a Product and Program team responsible for improving the value of the AVS offering. We work backwards from Amazon’s vendors, using robust mechanisms to collect vendor feedback and find ways to improve the AVS value proposition. We innovate on behalf of vendors by piloting and launching new service tiers, offering better data and insights, increasing speed-of-support, and partnering across teams to build new unique-to-AVS programs. AVS Central also builds and manages best practices for our AVS Customer Success (CSM) teams, ensuring each vendor is receiving consistent, industry leading service. In addition to innovating on behalf of enrolled vendors, AVS Central works to improve program efficiency – partnering across teams to streamline processes and deliver automation, allowing us to provide a higher level of service with less manual effort.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Job Tags

Full time,

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